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How do I place an order online?

Make your choice of the brand you`d like to buy on the Homepage and click on it. Select your favourite cigarettes of one Brand. When you find something you`d like to purchase, click “Buy now” button. If there is anything else you want to order select another Brand from the “Brand List” and repeat the process. When you are done, proceed to check out and follow the steps for your payment and shipping options. You will have to enter required information. Security of private data is guaranteed for all our customers. Then click “Click to purchase” to initiate the process of checking credit card information. If everything is all right you will receive an order confirmation by e-mail.

Which payment methods work in the Online Store?

We accept Visa credit cards and e-Cheks.

Can I see my order status?

After you have made an order from our online store you will receive an automatic notification by E-mail when we approve and deliver your purchase. Please, pay your attention at the fact that we do not deliver your purchase within 24 hours to give you a chance to change or update your order details. If you`d like to change something in your order please send us an e-mail with your changes immediately. Don`t forget to write in E-mail your order number as well.

What is the quality of the cigarettes sold from www.allcigarette.net?

We offer cigarettes of the world known brands whose famed quality is impeccable. We provide our customers with only high quality tobacco products. Are you going to sell cigarettes of other brands? Yes. Willingly! We plan to increase the product line.

To which countries you are not able to deliver?

At this time we provide delivery only to the countries shown in the “Country list” when you fill in the order form.

Why can`t the single parcel contain more cartons?

The parcel that does not match international standards is subjected to additional taxation.

If I make an order on Saturday or any other red-letter day, when delivery of my purchase will be organized?

If you make an order on working day, it is processed in 24 hours. Orders received on Saturday or any other red-letter day are delivered on the next working day

Is it allowed to resell cigarettes purchasing from this online cigarettes shop?

No. It is strictly forbidden.

Can you guarantee that the parcel will not be subjected to additional taxation?

Unfortunately, we can`t. Some countries can implement international postal rules. Particularly in the USA parcels holding 200 cigarettes or less are not subjected to tax.

Can I get my money back or have my purchase substituted for any other goods in case it is lost, stolen or damaged?

We provide our customers with 100% Money Back Guarantee that in case unforeseeable consequences happen with the parcel and it is not delivered to the client. We offer excellent Customer Support Service.

Can I cancel the order made from your online cigarettes store?

This is possible to do within 24 hours while your order is processed.

Is confidentiality of my private information is guaranteed?

Security and confidentiality are guaranteed to all our customers. We do not spread the personal information of our customers for the commercial purpose. All the data are used only for delivery. We do not collaborate with spam houses!

Does your online cigarettes store has any access to the credit card details?

Absolutely not. While the request of credit card number comes outside of the webserver. All the personal information goes through secure connection. Do you keep the information of all the customers who once bought goods from your online store? No we don`t do it, while we have no need in it.